Frequently Asked Questions

Everything you need to know about shopping with Dune London Australia.

What are your shipping options within Australia?

We offer standard shipping across Australia for a flat rate of $10, or free on orders over $150. Express shipping is also available for $15 to ensure your footwear arrives within 1-3 business days in metro areas.

What is your return policy for online orders?

If you are not perfectly satisfied with your purchase, you can return your items within 30 days of receipt. Items must be in their original, unworn condition with all packaging intact to be eligible for a full refund or exchange.

How do I determine my correct shoe size?

Dune London uses UK sizing. To help you find the perfect fit, we provide a comprehensive size guide on each product page that converts UK sizes to Australian and European standards, along with measurements in centimeters.

Do you offer 'Buy Now, Pay Later' payment options?

Yes, we support flexible payment methods including Afterpay and ZipPay, allowing you to shop your favorite styles today and pay in interest-free installments over time.

How should I care for my leather and suede Dune London shoes?

To maintain the quality of your footwear, we recommend using a protective spray before your first wear. For leather, use a high-quality cream polish; for suede, use a specialized brush to remove surface dirt and restore the nap.

Can I track the status of my delivery?

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your parcel's progress.